Park Operations Coordinator

Key Responsibilities

Operational Systems and Workflow Management

• Oversee the MaintainX (MX) system to ensure procedures are clear, data is accurate, and the system generates actionable reports (e.g., weekly repair reports).
• Maintain and update Standard Operating Procedures (SOPs) for all operational functions.
• Monitor and ensure accurate inventory tracking, coordinate monthly purchases, and oversee budget alignment for supplies and equipment.
• Regularly assess and improve operational processes to ensure alignment with organizational goals and team efficiency.
• Track and organize invoices, ensure expenses align with budget approvals, and maintain accurate financial records for Operations projects and purchases.
• Oversee the inventory, functionality, and usage of park radios, including checking radios in/out for Operations and other Park teams, conducting annual audits, coordinating repairs or replacements, updating protocols, and training team members on proper radio use.

• Conduct regular quality control checks for the custodial vendor to ensure cleanliness and maintenance standards are met at the Operations Center.
• Ensure the Operations Center is organized, clean, stocked and inviting for both staff and visitors.
• Develop and implement quality checks and organizational systems for deliveries of materials, signage, or other items ordered for the Park Ops team.
• Oversee maintenance schedules for vehicles, ensuring compliance with manufacturer recommendations and safety standards.

• Facilitate onboarding for new Ops employees, ensuring they receive training for key systems (MaintainX, Gmail/Google, and Trello), access to necessary resources (keys, desks, computers), and an overview of park protocols.
• Identify and support training opportunities for Ops team members, collaborating with Ops Leadership and the COO to address skill gaps and professional development needs.

Project Leadership and Cross-Team Collaboration

• Lead or support special projects, such as coordinating Park sign installations or cross-team committees that advance the park’s mission.
• Act as a liaison between the HOP Team, Rangers, and Maintenance Team to ensure alignment on zone management, inspections, repairs, and event support.

Safety, Inspections, and Compliance

• Support the Ops Leadership and COO in maintaining and updating the Park’s Safety Plan, including coordinating emergency response procedures and resources.
• Ensure inspections in zones 1-2 (HOP Team), ranger-assigned zones, and maintenance systems are conducted + recorded in MX and report gaps to the COO.
• Assist with compliance audits and ensure documentation is accurate and accessible.

• Collect and manage visitor feedback, ensuring concerns are addressed promptly and shared with relevant teams for resolution.
• Maintain a database and dashboard for visitor feedback and responses, working with other data specialists to track trends and improvements.

• Bachelor’s degree in business administration, operations management, or a related field is preferred.
• Minimum 3-years of experience in operations, facility/grounds maintenance, project management, or a related role.
• Proficient in workflow management software (e.g., MaintainX, Trello), Google tools, Microsoft products, and project management principles.
• Strong communication and collaboration abilities, with a focus on empowering team members and fostering teamwork.
• Demonstrated ability to manage multiple projects, prioritize tasks, and maintain high standards for operational efficiency.
• Familiarity with safety protocols, vehicle maintenance schedules, and quality control practices.
• Ability to easily engage with park visitors, clients, and team members to resolve issues and provide excellent service and visitor experiences.

• Proven ability to anticipate operational challenges and propose proactive solutions.
• A strategic mindset with a focus on improving processes, enhancing visitor experiences, and identifying opportunities for park improvements.
• Strong decision-making skills, especially in dynamic or fast-paced environments.

• Ability to guide and support teams while promoting accountability and ownership.
• Skilled in fostering cooperation across diverse teams and aligning efforts with organizational goals.
• Proactive in identifying and addressing issues, with a solutions-focused mindset.
• Ensures accuracy in data management, inventory tracking, and quality control.
• Demonstrates values of collaboration, accountability, humility, authenticity, trust and learning
• Commitment to the consistent production of high quality, detailed work
• Organizes, plans, and schedules in an efficient, productive manner
• Spirit of inquisitiveness/curiosity
• Team player attitude; willingness to complete the most important task at hand
• Manages stress in a fast-paced, changing organization
• Elicits confidence and builds rapport
• Enthusiastic, dependable, self-motivated, and self-aware

Additional