We are seeking Success Coach to join our team at MMDC, one of Memphis Business Journal’s
2024 & 2025 Best Places to Work.
The Success Coach will be responsible for empowering and guiding individuals through
healthcare (and related) training programs and into promising new careers. The Success Coach
will provide career development support to help students start and complete training, prepare
for a new career, and build the skills necessary for long-term employment success. The Success
Coach provides personalized support, connects students to resources, and helps them overcome
barriers to employment, ensuring successful transitions into the workforce
Experience and Qualifications
? 2-5 years of professional experience in career coaching, employment counseling, social
work, or workforce development (strongly preferred)
? Knowledge of coaching techniques (e.g., active listening, goal setting, motivational
interviewing) (strongly preferred)
? Experience working with individuals facing barriers to employment
? Strong commitment to equity, accessibility, and client-centered service
? Must have proficient computer skills and experienced knowledge of Microsoft Office,
Gmail, and Google Drive, with the ability to adapt to new equipment and technology
? Knowledge of healthcare industry and healthcare career pathways a plus
Salary Range: $45,000 - $55,000 commensurate with experience.
Essential Duties and Responsibilities:
? Success Coaching
? Conduct regular one-on-one coaching sessions with training students and recent graduates to
support them in completing training, preparing for a new career, building the skills priorities, and
organizing correspondence necessary for long-term employment success.
? Create and maintain a system for regular communication and coaching with a caseload of up to
75 students through the entire training journey, from program admission to job placement and
retention follow-up.
? Use coaching techniques like active listening, goal setting, and motivational interviewing.
? Conduct regular follow-up with students at 30-, 90-, and 180-days post-placement to monitor
job satisfaction and retention.
? Supplement technical training with appropriate soft-skills/job-readiness content developed in
conjunction with the training team.
? Job Persistence Support? Provide personalized support to help students transition to new employment, including preparing
students with best practices for success (e.g., preparation, planning, communication, conflict
management).
? Provide personalized career development support including career progression plans, job search
strategies, resume writing, interview preparation, application support, review of local labor
market trends, cand opportunities for upskilling.
? Support the Job Placement & Retention Specialist, including:
¦ Facilitate/co-facilitate occasional group workshops. Topics may include resume
development, interview preparation, workplace skills, financial literacy, and career
advancement/upskilling.
¦ Other related activities
? Case Management
? Provide personalized support to help students identify challenges or barriers to success, promote
student well-being, and connect students with relevant resources.
? Build and maintain relationships with training providers to support student success.
? Maintain an active referral network to help connect students with other resources in the community
(e.g., transportation, childcare, or financial literacy resources).
? Enrollment Support
? Support the Enrollment Specialist with recruitment and enrollment activities at various stages in the
application and enrollment process, including:
¦ Reviewing student applications
¦ Conducting interviews and assessments with potential students
¦ Supporting recruitment events
¦ Supporting in-person and virtual information sessions
¦ Representing Hire Local 901 at job fairs and community events
¦ Other related activities
? Report
? Maintain accurate and timely documentation of case notes, student progress, attendance, and
program engagement in the client management system
ADDITIONAL INFORMATION HERE
Submittal
If you are interested in applying, please upload your resume and cover letter here or https://wkf.ms/4bS29ry.
Applications will be evaluated on a rolling basis, so please submit as soon as possible.
NO PHONE CALLS. For more information: www.memphismedicaldistrict.org
