Community Engagement Specialist

Thank you for taking the time to review our Community Engagement Specialist position in Shelby County.  At Leaders Credit Union, our mission is to “Power your passion and make lives better.”   We are very intentional about the hiring and interview process, which means we take our time.  We want to make sure that you find the perfect career path!    We truly appreciate your interest in Leaders Credit Union.

Who is Leaders Credit Union? We are a member-owned financial cooperative.   This means that we exist to serve the needs of the consumers who own accounts at Leaders Credit Union.  They are owners, and their financial well-being is at the heart of every decision we make.  We are one of the largest credit unions in West Tennessee, and one of the most stable.  Our purpose is simple:  to provide a sound, convenient alternative to traditional banking.

What are our core values?  As a team member of Leaders Credit Union, you would be asked to adhere to a specific set of core values.  These values should govern all decisions that are made when serving our members’ needs.   These values are:

• Member Focused
• Team Oriented
• Community Minded
• Forward Thinking
• Trusted Partner

Why Leaders?  Leaders Credit Union has been ranked one of the Best Credit Unions to Work for three years in a row.  So, what makes Leaders such a great place to work?

• Great benefits! We offer healthcare, vacation time, sick time, 401k options, and a profit-sharing plan (just to name a few!)  Our Human Resources team is always looking to ensure that our benefit packages are competitive.
• Work with a mission! Our mission statement isn’t just something written on a billboard, we truly look to “power your passion and make lives better.”   That mission is lived out by member-facing personnel as well as our back-office employees.
• Extensive training! We go to great lengths to make sure you know your job responsibilities and are comfortable through a very thorough training process.   But our training goes beyond that.   We offer monthly classes on everything from mortgage products to conflict resolution.  We give you the tools you need to succeed.
• Room for growth! At Leaders, you are only limited by your own ambition.  Being part of a quickly growing financial institution leaves room for personal growth, and we do our best to promote from within whenever possible.  

What does a day as a Community Engagement Specialist look like?

As a Community Engagement Specialist, it is safe to say that no day will look exactly the same! In this position, you are tasked with taking the credit union out into the community. Responsibilities include, but are not limited to:

• Contacting and developing business with current Employer Partners through promotions, open enrollments, employee meetings, and new employee orientation programs.   Developing and maintaining these relationships and creating solutions for our Employer Partners.
• Conducting outreach and acting as liaison between community organizations and employers that support the local community.
• Create and present financial education content.
• Create and cultivate relationships with prospective Employer Partners.
• Coordinating events within the community.
• Represents the credit union at various functions within the community.
• Performs other job related duties as assigned.

What is the schedule?  Leaders Credit Union is open Monday through Friday from 8:00am to 5:00pm.  On Saturdays we are open limited locations from 9:00am to 1:00pm.  On office days, this position is 8:00am to 5:00pm.  However, there is significant community involvement with this role.   This means there will be some early mornings, late evenings, and attendance of events on weekends.   Sometimes giving top-notch member service may require a little overtime, but we value work-life-balance and do our best to limit this.

Does your skillset and experience line up?  For this role, we are looking for someone who:

• Has 3 to 5 years of similar or related experience.
• A bachelor’s degree
• Must be comfortable creating presentations and presenting in front of large groups.
• Must have very strong communication (written and verbal) skills with the ability to explain decisions and reasoning behind those decisions.
• Proficiency in Microsoft Suite of Products (Excel, Outlook, Word, etc.)
• Must maintain a professional, courteous, and friendly atmosphere for members and co-workers
• Must maintain a working knowledge of the credit union’s loan standards and governmental regulations.

What is next?  If you think this role is the perfect fit for you, please apply, and upload your resume online.  Once you have applied you will receive an email from our system saying your application has been received.  Keep an eye on your email over the next few weeks as this is our main form of communication.  If the next step for you is an interview, we will reach out via email.  If this position isn’t the right fit at this time, we will keep your resume on file in case anything else comes available that you might be a great fit for.

Thank you for choosing Leaders!