Root Cause Analysis - 2018

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Name: Root Cause Analysis - 2018
Date: October 25, 2018
Time: 8:30 AM - 4:30 PM CDT
Event Description:

Course Overview

  • The difference between problem solving and root cause analysis
  • Some common problem solving models and their weaknesses
  • Five steps for performing root cause analysis
  • Critical tools for performing root cause analysis

Course Objectives

  • Enhance problem solving effectiveness by providing a model for more deeply analyzing problem situations.
  • Clarify the difference between analytical and creative thinking, and when each is most useful.
  • Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.
  • Expand the range of tools available for analysis of problem situations. 

Course Outline

  • Differences between Root Cause Analysis (RCA) and problem solving - Effective Models for RCA
  • Selecting and Defining a Problem
  • Understanding a Process
  • Identifying Possible Causes
  • Data Collection and Analysis
  • Role Play – Consulting for RCA
  • Practice – Case Studies
  • The Rest of the Problem Solving Process 
22 North Front Street, Suite 200
Memphis, TN 38103
Date/Time Information:
October 25 & 26, 2018
8:30 am - 4:30 pm
Contact Information:
Kendra Kea
$549.00 per person and includes all materials, parking pass, and lunch. Class size is limited to 20 students. Chamber Members, $529.00 per person.
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