Competitive Edge Series: Know Your Customers

Join Focal Point Coaching for the fifth workshop in our Competitive Edge Series. This month we will discussing Strategies and Tactics to improve your knowledge of your current and potential customers. The 21st Century is often referred to in business journals as the "Age of the Customer". The customer is king or queen as never before. Your ability to identify and satisfy key customers is a critical determinant of your success.

Award-Winning Business Coach, Eric Eurich, will be covering:

• Differentiating between two primary categories of customers.
• How to clearly identify your customer's needs.
• Tips for sorting your high-value and low-value customers.

Breakfast for Crescent Club Members will be $10.
Non-Crescent Club Members Breakfast will be $20.
Breakfast charges will be collected at the Crescent Club the morning of the event.

For additional information please contact Eric Eurich at 901-340-9558 or eeurich@focalpointcoaching.com.